Last updated: November 2026
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of contract conclusion.
To exercise the right of withdrawal, you must inform us
of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and at the latest within fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the service begin during the withdrawal period, you shall pay us an amount proportional to the services already provided up to the point at which you inform us of the exercise of the right of withdrawal, in comparison with the full scope of services provided for in the contract.
Credit packages are digital content not delivered on a tangible medium. If you have expressly consented to the provision of credits beginning before the expiry of the withdrawal period and have acknowledged that you thereby lose your right of withdrawal, the right of withdrawal for credits already provided expires pursuant to Sec. 356(5) BGB (German Civil Code). Unused credits can be refunded within the scope of withdrawal.
The right of withdrawal exists independently of the right to cancel the subscription at any time. You can cancel your subscription at any time effective at the end of the current billing period without having to exercise the right of withdrawal.
(Complete and return this form only if you wish to withdraw from the contract.)